1. Strategy & analysis

1.1

CEO statement on our vision and strategy

p. 3

2. Organizational profile

2.1

Name of the organization

Nordnet in brief

2.2

Primary products and services

Offer

2.3

Organizational structure

Organization

2.4

Location of organization’s headquarters

Our markets

2.5

Countries where the organization operates

Our markets

2.6

Ownership structure and legal form

Ownership structure

2.7

Markets served by the organization

Nordnet in brief

2.8

Markets served

Key figures

2.9

Significant changes during the reporting period

AR, pp. 3–4

2.10

Awards and prizes received

AR, pp. 3–4

3. Information on the accounts

Reporting profile

3.1

Reporting period

p. 4

3.2

Publication of the most recent report

p. 3

3.3

Reporting cycle

p. 4

3.4

Contact for questions regarding the report

Investor contact

Report scope and boundary

3.5

Process for defining report content

pp. 4–5

3.6

Boundary of the report

p. 4

3.7

Limitations to the scope of the report

p. 4

3.8

Principle for the reporting of subsidiaries and relocated operations

p. 4

3.10

Changes to information provided in previous reports and the reasons for these

No changes

3.11

Significant changes to the scope, boundary or measurement techniques since the last report

No changes

GRI content index

3.12

Table identifying the location of the Standard Disclosures in the report

pp. 15–16

4. Governance, commitments and stakeholder relations

Governance

4.1

Account of the company’s corporate governance

See corporate governance

4.2

Is the Chairman of the Board also the CEO?

No

4.3

Composition and independence of the Board

Board

4.4

Mechanisms for shareholders and employees to provide recommendations to the Board or the management team

Annual General Meeting & pp. 4, 11

Communication with stakeholders

4.14

Stakeholder groups that the organization is in contact with

p. 4

4.15

Principles for the identification and selection of stakeholders

RR 2010, pp. 5–6

4.16

Method of communicating with stakeholders

RR 2010, pp. 5–6

4.17

Key topics and concerns raised in the communication with stakeholders and how the organization dealt with such matters

p. 5

Economic performance

EC1

Direct economic value generated and distributed

p. 6

Indirect economic impact

EC8

Infrastructure investments and services provided primarily for public benefit

p. 7

EC9

Indirect economic impact

p. 8

Environmental performance indicators

Energy

EN4

Indirect energy consumption by primary source

p. 13

EN6

Initiatives to provide energy-efficient or renewable services

p. 13

EN7

Initiatives to reduce indirect energy consumption

p. 14

Emissions to air and water, and waste

EN16

Direct and indirect greenhouse gas emissions

p. 14

EN17

Other indirect greenhouse gas emissions

p. 14

EN18

Initiatives to reduce greenhouse gas emissions

pp. 13-14

Transports

EN29

Environmental impact of the company’s transports

p. 14

Social performance indicators

Employees – employment

LA1

Total workforce

p. 10

LA2

Employee turnover

p. 11

Labour/management relations

LA4

Employees coverd by collective bargaining agreements

p. 12

Occupational health and safety

LA7

Sick leave and occupational diseases

p. 11

Employees – training and education

LA10

Average hours of training

p. 9

LA12

Percentage of employees receiving regular reviews

p. 11

Diversity and equal opportunity

LA13

Composition of the Board and the management team

The Board & the management team

Equal pay to women and men

LA14

Pay differential between women and men

p. 12

Discrimination

HR4

Total number of incidents of discrimination

0

Customer integrity

PR5

Customer satisfaction procedures, including results from customer surveys

pp. 5–6

PR8

Total number of substantiated complaints regarding breaches of customer integrity and losses of customer data

0